Legal

Privacy Policy

Last updated: January 2026

1. Introduction

SABK ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our roadside assistance platform, website, and mobile application.

By using our services you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information you provide

  • Full name, email address, and phone number when you register
  • Vehicle details (make, model, registration number)
  • Billing and payment information for subscription processing
  • Messages sent through our contact form

2.2 Information collected automatically

  • GPS location during an active intervention request
  • Device type, browser, and IP address for security logging
  • Usage data such as pages visited and features used

3. How We Use Your Information

  • To dispatch the nearest available certified technician to your location
  • To manage your subscription and process payments
  • To send service confirmations, receipts, and support communications
  • To improve our platform, monitor performance, and prevent fraud
  • To comply with legal obligations

4. Location Data

We collect your real-time GPS coordinates exclusively when you submit a breakdown or assistance request. Location data is shared with the assigned technician for the duration of the intervention only and is not stored beyond 30 days after the intervention is closed.

5. Sharing of Information

We do not sell or rent your personal data. We may share information with:

  • Certified technicians — to fulfil your assistance request
  • Payment processors — to complete subscription transactions securely
  • Legal authorities — when required by law or to protect rights and safety

6. Data Retention

We retain your account data for as long as your account is active. If you request deletion, we will remove your personal data within 30 days, except where retention is required by law (e.g., financial records).

7. Security

We use industry-standard encryption (TLS/HTTPS) and access controls to protect your data. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your account and data
  • Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@sabk.cm.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.

10. Contact Us

For any questions about this Privacy Policy, please reach out:

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